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Complaints Procedure: We aim to resolve any complaints as quickly as possible, in most cases, complaints can be resolved informally with one of our staff members. Please contact us as soon as possible if you have a issues you would like to express. If you contact us by telephone, email (or via website), please make a note of the person you have spoken to with date/time. Make a note of any resolution offered and whether you are satisfied with the outcome. If you are not happy with the resolution offered, you may take the complaint to the formal stage.
